“In the end, that is what my job is all about… making sure the client is happy.”
Meet Jess, or ‘Messy Jessie’ as we call her, an Account Producer here at Lumi. Jess not only works magic across her accounts but also brings a positive energy into the office each day.
A little background: Jess was born a New Yorker, but grew up in Stamford, CT. She grew up very athletic from a young age and was active in gymnastics, soccer, and track…and eventually played for a premier soccer league out of NYC (Eastern FC). Jess then attended college at the University of Connecticut to pursue her career in marketing. While at UConn, she met her fiancé, Tyler, and they moved in together the day after graduation (they’re still in that same apartment today, awww!).
Her experience in Marketing: Jess has held several marketing positions prior to Lumi, all primarily focused on the client management role. She also has some serious experience in analytical and data-driven marketing, so believe her when she says she practically lives in spreadsheets. Working in a client-facing role is nothing new, at 16 she started off as a waitress and always thought that working in the hospitality industry can prepare you for ANYTHING. “You learn people skills, how to deal with stressful situations, and how to make a customer happy. In the end, that is what my job is all about… making sure the client is happy.”
Favorite hobbies: Jess’ favorite hobbies include hitting up the local boot camp (go WIP!), cooking (her mother passing onto her the love of food) and traveling. Tyler and Jess even made a relationship pact to travel to one new place every year. They hope to travel the world… so far, they have been to London, Belize, Bahamas, Puerto Rico, Mexico, Barcelona, Portugal, San Francisco, Napa Valley, and Portland. This year they are going to Bali on their honeymoon!
Something people don’t really know about Jess: When most people have free time, you might be able to find them laying on the couch watching Netflix and eating last night’s take-out. Jess is a little different, in her free time she volunteers for the YMCA as a mentor. About a year and a half ago she was matched with a young girl from Reach & Rise, a national YMCA program designed to build a better future for youth. Her mentee comes from a tough background, but she has a huge heart and even bigger dreams. Jess has been mentoring her once a week for over a year and is now referred to as her ‘older sister’.
Favorite quote: “Yes to love. Yes to life. Yes to staying in more!” – Liz Lemon (her spirit animal), 30 Rock.
Favorite office accessory: Just like the rest of us in the office, Jess is a true foodie. So it’s no surprise to us that her favorite office accessory is her lunchbox. Anyone that knows her, knows that she’s always snacking. So a day that Jess doesn’t bring a lunchbox filled with snacks is a day…well…never.
Parting words/things you’ve learned at Lumi so far or are excited to see in the future: “It’s always been a dream of mine to create marketing strategies for hospitality groups, specifically restaurants. It combines two of my favorite things: marketing and food. Working for Lumi, at the size it is now, has given me the opportunity to learn and do things I wouldn’t normally be able to do at a larger agency. I’ve learned about website development, design, and even have had the opportunity to roll up my sleeves and do some of the more technical things myself. As an Account Producer, that’s something that you wouldn’t normally have the opportunity of doing anywhere else and it’s unique to the agency culture that Lumi has created. I am so excited to grow with Lumi, we have so many exciting projects that we are (and will be) working on, and I genuinely love the people that I work with. I feel really lucky to be able to do something I love everyday.”